Frequently Asked Questions
Last Updated: February 23, 2018
…always keep exploring.
How long does it take to receive my order?
All orders within the United States are usually processed between 7-10 business days from the date complete payment of the order is made. Complex orders/add-ons may increase turnaround. Shipping time may vary with the order and is not factored into the processing of the order time. A notification will be sent once the order is shipped.
How about if I am outside the United States, how can I have my purchased order delivered to me?
All orders at this time can be shipped within the US and also to Canada, United Kingdom and Nigeria only.
How about if I need to have my order delivered to me by a certain date?
It is important to notify us of such deadlines when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. Failure to inform us of about any deadlines until after your order has been paid for and after the first hour has expired may not allow for accommodation of your request. There is a $45 change of order fee. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. We are not responsible for any shipping delays caused by the shipping company.
Can I have my purchased items sent by express mail?
We offer United States Postal Service First class and Priority mail. Please send us an email at hello@daymylane.com.
How about if I need to make changes to my order after it has been placed?
You cannot change your address or any of the items in your order once it has been submitted, but orders are cancelable for an hour after they are placed. Please send an email to customerservice@daymylane.com.
What if I place multiple orders?
For inventory purposes each item is an individual order. We will do our best to consolidate multiple orders in one shipment on one invoice. However, orders may be shipped over several days in multiple packages.
Can I place an order for a customized t-shirt design not currently offered on the website or place bulk orders?
For additional information on customized orders please send us an email at specialorders@daymylane.com
Any general tips on how to care for items?
Hand wash otherwise, wash cold and hang to dry.
What factors should I consider when selecting a shirt?
Fit, Color Fabric, Style and Function. Ladies’ shirts typically have a more tailored fit than a Unisex or Men’s shirt. which may require you to go up a size.
How do I figure out my measurements and which size of t-shirts would be a good fit for me?
For general guidelines on how to figure out how to take your own measurements click on this link. These can then be matched up with the Size Chart to determine what size of shirts may be a good fit.
How do I get rid of those fuzzy balls on my sweatshirt?
These mini fuzz balls are typically noticeable in the underarm areas or areas where there tends to be friction. A normal part of wear and tear, it may also result from improper washing techniques.
It is also common with synthetic fabrics.
A fabric shaver, comb or stone can be used to shave off these fuzzy balls on your sweaters or tops.
Avoid powder detergents.
Wash inside out and lay out to dry.
Avoid strapping cross-body bags and jackets with stiff or abrasive linings over garments because the friction can exacerbate pilling.
Some dry cleaners offer a depilling service. Fabrics like cotton or denim are not prone to fabric pilling.
How do I determine what type of fabric my t-shirt comes in?
Unless otherwise stated, these are cotton t-shirts. Colors which are described as Vintage X or Heather X are blends.
What is the difference between a Slogan Shirt and a Graphic T-shirt?
A Slogan Shirt is a type of Graphic T-shirt and consist of words or phrases.
What if an item I want is not currently available?
Some items sell out much faster than we predict and therefore we cannot ensure permanent availability of all items. We will provide the best information we can on the anticipated shipping dates. However, we reserve the right to cancel any order(s) where the product(s) is/are no longer available.
How do I find out what the exact measurements of the shirts?
Refer to the size chart by clicking here or on the link in the product listing for the exact specifications. Colors may vary due to monitor calibrations, lighting. Sizes are approximate. Products may appear larger or smaller on the website. Small irregularities and differences are expected.
What if the item I receive is defective?
We take the utmost care to describe and display items accurately using current printing technologies, but slight variations in actual goods may occur. We will be happy to replace defective items or refund your purchase. Item damage caused by normal use or wear and tear does not qualify as defective.
How do I return an item?
We stand behind our products and want customers to be satisfied with them. Please contact us at customerservice@daymylane.com.
All returns must be made within 30 days from purchase with your request. We reserve the right not to accept the return if the item has been returned without prior communication from the buyer and/or 30 days or more have passed from the date of purchase. Items must be unworn, undamaged, unwashed and with tags on. There are no returns on sale items – unless the item is physically damaged. Customer is responsible for all return shipping charges.
Please return to the address below using a trackable method, at customer’s expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. Please allow 10-14 working days for your refund to process.
What are your business days
Monday through Friday from 10-4pm. We are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
New Year's Day
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran's Day
Thanksgiving Day
The Day After Thanksgiving
Christmas Eve
Christmas Day
The Day After Christmas
New Year's Eve
Are there restocking fees?
No.
Our return address is
8777-B Piney Orchard Way, #204
Odenton Maryland,
USA 21113